Return & Exchange Policy

We want you to be happy with your UMHUYA purchase. If an item isn’t right for you, you may request a return or exchange within 25 days of receiving your order.

Eligibility

To qualify, items must be unused and returned in their original condition and packaging, with any included accessories. Please keep your proof of purchase. Items that are damaged, altered, or incomplete may not be eligible.

How to Request a Return or Exchange

Please contact us through the Contact Us page with your order details and whether you would like a return or exchange. We’ll provide the next steps and return instructions. Please wait for our instructions before sending an item back.

Refunds

Once we receive and inspect your return, we’ll let you know whether it is approved. Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to availability. If the requested item is unavailable, we’ll contact you to discuss the available options.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us through the Contact Us page with your order details and photos of the issue. We’ll review it and help with the next steps.

Return Shipping

Unless an item arrives damaged or incorrect, return shipping costs may be your responsibility. Original shipping charges may not be refundable.

For help with a return or exchange, please contact us through the Contact Us page.